PsychOnline4u processes your personal details by virtue of the fact that you are using the services provided by PsychOnline4u, and/or by virtue of the fact that you have provided these details of your own accord. The following is an overview of the personal details that we handle:
- First name and surname
- Date of birth
- Telephone number
- Email address
- Other personal particulars that you actively, and of your own accord, provide (for example in the course of a videoconference, by telephone, or email exchange)
- Bank account number
- Private health insurance policy number (but only if applicable)
PsychOnline4u also processes the following special and/or sensitive personal data relating to you, the client:
- Information concerning your mental health, including any diagnostic information, the support plan that has been agreed on, results of questionnaires, as well as information regarding your response to our guided self-help programme(s).
PsychOnline4u processes your personal data for the following purposes:
- Dealing with your payments
- Contacting you (by video conference, phone, or by email) if this is necessary in order for us to deliver you our support and training.
- Informing you about any changes to our support and guided self-help programmes.
- Enabling you to register with us as a client
- Enabling us to provide you with our support and training
PsychOnline4u does not store your personal data any longer than is strictly necessary for achieving the objectives for which your data have been obtained. This means that once our guided self-help support to you has been terminated, we will return to you any and all personal data that we have stored, whether in digital or written form.
This also applies to any special and/or sensitive personal data relating to you, that has been stored in the form of information concerning your mental health, including any diagnostic information, the support plan that has been agreed on, results of questionnaires, as well as information regarding your response to our guided-self help programme(s).
As regards the visual and audio content of the video conferences that form an integral part of our guided self-help support: PsychOnline4u wishes to make clear that no recording of video conferences is made, and therefore no content is stored, in any form whatsoever, neither on our own devices, nor on the platform on which the video conferences are conducted, nor in the Cloud. For video conferencing, PsychOnline4u uses a secure platform (Signal) that does not store the video or audio content of video conferences.
As regards any e-mail messages from you that PsychOnline4u has temporarily stored: these will be completely deleted on termination of our service to you.
PsychOnline4u does not share your personal data with any third party, including your GP, or any other health practitioner. However, situations can arise in which we think it is advisable to inform your GP about (changes in) your mental health problems. Two specific examples of such situations are:
- In the event that the outcome of our assessment indicates that your mental health problems require treatment rather than guided self-help. In this case we will, if you wish, report our conclusions and advice to your GP, and recommend that you be referred to an appropriate mental health service provider for adequate treatment for your mental health problems. But, we will do this only after you have requested us to do so by, and only after we have received your written permission to do so. The content of our conclusions and advice will first be discussed with you, before communicating these to your GP.
- In the event that, during the course of providing support to you, we at PsychOnline4u come to the conclusion that the complexity and/or severity of your mental health problems are such that guided self-help is no longer adequate, and that in our professional judgement treatment is required. In that case we will have no alternative but to terminate our service to you. We will advise you to consult with your GP about this, and we will also offer to report our conclusions to your GP, and in particular our advice that you be referred to an appropriate mental health service for adequate treatment of your mental health problems. But, we will do this only if you so wish, and only after we have received your written permission to do so. The content of our conclusions and advice will first be discussed with you, before communicating these to your GP.
- The situations described above are exemplary, and not exhaustive.
You have the right to inspect, correct or remove your personal data. In addition, you have the right to withdraw any permission you may previously have given for the processing or storing of personal data, as well as the right to request transfer of such data. The latter means that you can request that any personal data that PsychOnline4u has in its possession be sent (back) to you, principally in the form of a computer file, or in written form, in the event that PsychOnline4u possesses written personal data.
You can mail a request for inspection, correction, removal, or return of your personal data, or a notification of withdrawal of any previously given permission to process or store personal data to: firstname.lastname@example.org. In order to verify that you are indeed the person making this request, your request will need to be accompanied by proof of identity. This will require you sending a copy of some identification document (passport, ID-card, drivers licence) as an attachment with your e-mail. To protect your privacy, please make sure that, in this copy, both your photograph, as well as any other numbers in the identification document (e.g. a passport number), are covered over, or otherwise made illegible. PsychOnline4u will respond as swiftly as possible, but within 4 weeks at the most, to your request.
Please note: PsychOnline4u is based as a registered company with the Chamber of Commerce in the Netherlands: www.kvk.nl (registration number: 77474112). We draw your attention to the possibility of lodging a complaint with the national privacy watchdog in the Netherlands, the Autoriteit Persoonsgegevens, should you be in any way dissatisfied with the way in which we have handled your personal data. You can do so via the following link:
At PsychOnline4u we strive to protect the privacy of our clients to the best of our ability, and we make use of safe technology to do so. During video conferencing the communication between trainer and client is transmitted over Internet protocols via a software-based platform. For video conferencing, PsychOnline4u uses Signal, a messenger app on a secure platform, that offers reliable and high quality video and audio conferencing.
All communication via Signal is completely secure, thanks to so-called end-to-end encryption, whereby a message is encoded in such a way that it’s content cannot be understood, if intercepted. An example of encryption is when you send a confidential email using a program that obscures its content. So, with video conferencing via the Signal platform, your privacy is well protected.
Signal encryption fully complies with the General Data Protection Regulation (GDPR), a legal framework developed by the European Union that sets guidelines for the collection and processing of personal information from individuals who live in the EU. You can read more about this secure app at: https://signal.org
For exchanging e-mails with our clients, PsychOnline4u uses Proton an end-to-end encrypted email service, to ensure secure email-exchange between us and our clients. You can read more about this secure email service at: https://protonmail.com
PsychOnline4u takes the protection of your personal data extremely seriously, and we take whatever measures we can to prevent theft, loss, unauthorized access, unwanted publication and improper alteration of such data. Should you have any reason to suspect, that your personal data are not being adequately protected, or any indications of misuse, please notify us about this: email@example.com